IT Support
- Phone Support (24/7*)
- On-Site Support (up to 4 hours on-site)
- Email alerts and notifications
- Unlimited* number of support tickets
* Only available for selected plans
Server Management
- Server set-up
- Installation and Configuration
- Proxy/ Mail Installation and Set-up
- Database/ Web Server installation and set-up
- DNS setting and configuration
- Server Monitoring
- Security
Workstation Management
- Workstation Set-Up
- Email Set-up
- Workstation Monitoring
- Security
- Patch Management
- Virus Database Updates
Network Management
- Network connectivity management
- Network printer management
- Wireless connectivity management
- Router configuration and support
- Router optimization / patch management
- Firewall set-up / configuration and support
- Firewall patch management
- VPN management and support
Health Management
- Archiving
- Deletion of redundant files
- Defragmenting hard drives
- Warranty / license renewals
- Firmware and software updates
- Scheduled back-ups
- Routine system scans / checks
Disaster Recovery
(Back-up, Storage and Recovery)
- Cloud back-up
- Online/offline Storage
- Data recovery (servers, VM's, workstations)
- Traditional back-up (tapes)
IT Asset Management
and Documentation
- Server / Network / Workstation documentation
- Server / Network / Workstation inventory
- Server / Network / Workstation asset management
Managed Print Services
- Manages all your printing needs
- Fully optimize your printing devices
- Costs saving
- Increase efficiency
Email/ Web Management
- Domain registration, renewal and hosting
- Webmail hosting
Special Projects
- Office Set-up
- Network Cabling
- Server room/ Data center relocation